SUPPORT

We offer a variety of support methods to our customers.

1. Email Support (Helpdesk)

Email support is offered 24/7/365 with a 30 minute reponse time. This should be the first port of call for all support issues. A "ticket number" will be issued to you immediately for all correspondance.

Virtual Hosting Support
Virtual Hosting customers please log into your Control Panel and submit a troubleticket using the integrated Support Center.

Dedicated Hosting Customers
Please log into your Support Panel to submit a troubleticket

Colocated Hosting Customers
Please log into your Support Panel to submit a troubleticket

2. Phone Support

Toll-free Phone support is offered 10am to 7pm EST from Monday to Friday on 1-800-709-9110.

You must have already logged your ticket in the helpdesk (see above) before using this option, as no support is offered without a ticket number.

3. Support Forums

The forums are here for all hosting customers to share their knowledge with other customers. Please feel free to post questions and/or tips you may have. View Forum Information

4. Live Help

A Live Help Chat can be initiated by using the link on the top menu above.